Life assurance
Pension scheme
Professional development

Debt Collection Supplier Manager

Salary £42,361- £50,560
Location Home Worker
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The debt collection supplier management role for council tax & business rates recovery manages the multi-EA strategy and — including EA return automation, multi-EA recycling, and performance monitoring. By separating supplier management from operational casework, Liberata can develop a genuinely strategic, data-led approach to enforcement agent engagement rather than treating it as an administrative function.

Key tasks and responsibilities:

  • Build and maintain enforcement agent (EA) performance dashboards, tracking each supplier against agreed KPIs including recovery rates, visit frequencies, compliance and fee management, and report results to the data team and senior management.
  • Produce profiling and segmentation of debtor cases to support case allocation and distribution across the EA suppliers, applying the multi-EA strategy (core, second and third named suppliers, including recycled debt) to optimise recovery outcomes.
  • Support commercial management of EA suppliers by analysing contract compliance, fee schedules and value-for-money, and by monitoring value-add contributions across the panel.
  • Effective performance of the EA supplier and recycled debt, when to bring in new EA suppliers
  • Conduct periodic EA reconciliation of case returns and financial settlements and provide data and insight to support the Wilkin Chapman legal recovery referral process (charging orders, bankruptcy and committal).
  • Working with suppliers for high end recovery of post EA debt, including but not limited to committals, bankruptcies and charging orders

Essential Skills and Attributes:

  • Demonstrated ability to work with and derive insights from large datasets
  • Working with enforcement agents and suppliers in the high-end recovery of debt
  • Experience of NEC & Academy MRI
  • Experience of creating and developing dashboard, visuals and reports
  • Experience of using Microsoft Office tools such as Excel
  • Experience of developing and working within data governed controls
  • Strong analytical, judgment, and problem-solving skills
  • Experience of presenting complex information

Our Employee Benefits:

  • Professional development opportunities and support towards gaining professional qualifications 
  • 26 days holiday per annum, plus bank holidays. Entitlement increases by one additional day after five years of service and a further additional day after ten years of service.
  • Life assurance, which is equivalent to 4 times the basic salary
  • Defined contributory pension scheme; employees can contribute up to 6%, and the company will match the contribution to a maximum of 6%
  • Employees access a wide range of benefits, rewards, and discounts with ‘Look Inside’
  • Access to employee wellbeing initiatives
  • The Employee Assistance Programme (EAP)
  • Company sick pay
  • Occupational health advice and support
  • Free eye tests
  • Free annual flu jab
  • Family-friendly policies
  • Flexible working options
  • The recommend a friend recruitment referral scheme.
  • Cycle 2 Work Scheme

Security vetting and checks:

All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).

  • External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
  • Internal candidates: An annual adverse finance check will be required.

PLEASE NOTE – For external candidates, the AFC will be conducted prior to interview.

If you do not meet these requirements, your offer may be withdrawn.

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. 

For the full list of benefits, please click here, but below is a taste of what we offer:

Holiday

26 days rising to 27 and then 28 after qualifying length of service

Pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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Closing

in X days

{Expiry}