Life assurance
Pension scheme
Professional development

Senior Revenues Technician

Salary £28,694 - £42,361
Location Home Worker
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

This is a Permanent, Full-Time vacancy 

The Vacancy

Liberata’s Business Rates (NNDR) Shared Service Centre is excited to announce a fantastic opportunity for an eager, enthusiastic and driven Senior Revenues Technician to join the team. The Senior is a pivotal role within the Business Rates Service and requires professionalism, passion and commitment to the role and the service, as you will play a fundamental part in the delivery to both internal and external colleagues and clients.

The successful candidate will be responsible for producing and delivering the training and mentoring of new and existing staff, supporting the Senior team & managing key task timetables.

This role is an opportunity for someone with a strong base knowledge of Business Rates to demonstrate and maximise their existing skills to improve service delivery, whilst further developing their technical expertise and insight within the service.

Liberata has an established reputation for delivering service excellence to our clients, therefore, you will play a key role in the development and delivery of the NNDR Shared Service Centre; previous experience and knowledge within the field is essential.

To respond to the needs of the service, the successful candidate will need to be adaptable, possess strong organisational/ change management skills and be able to communicate well, both verbally and in writing. 

Liberata is looking for individuals who are driven, can demonstrate independent thinking, the ability to work on their own initiative with sound problem solving skills.  Confidence is key, together with previous experience of working within a fast paced and dynamic environment. 

Key tasks and responsibilities:

  • Develop, maintain and deliver new starter and refresher training
  • Upskill and mentor the team in support of their technical development
  • Maintain a strong understanding of service performance metrics, identify trends, support informed decision-making, and drive service improvements
  • Develop, manage, and maintain key operational task schedules and annual timetables to ensure timely delivery of service priorities i.e. Relief Reviews, Annual Billing
  • Act as a subject matter expert for both internal and external stakeholders and clients
  • Accountable for providing specialist support on complex referrals and managing high-level casework from investigation through to resolution
  • Responsible for key financial responsibilities, ensuring accuracy, compliance, and robust financial controls
  • Responsible for owning and reviewing internal processes and procedures to ensure efficiency and compliance
  • Ensure up-to-date awareness of all relevant legislation, policy updates, and regulatory changes, applying them effectively to operational practice
  • Coordinate and support IT testing for system upgrades, enhancements and legislative changes to ensure business readiness and service continuity
  • Completion and validation of statutory returns

Essential Skills and Attributes:

  • Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths
  • Extensive Knowledge and experience of Business Rates
  • Evidence of delivering a first-class service to a diverse range of customers and clients from initial point of contact
  • Experience of gathering, organising and managing information
  • Experience in working in a busy, fast-paced environment
  • Demonstrate a flexible approach to working patterns to meet business peaks and troughs

Security vetting and checks:

All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).

  • External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
  • Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements, your offer may be withdrawn.

The Company

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

The Company

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

The Benefits

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. 

For the full list of benefits, please click here, but below is a taste of what we offer:

Holiday

26 days rising to 27 and then 28 after qualifying length of service

Pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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Closing

in X days

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