NNDR Recovery Officer (part time)
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Key tasks and responsibilities:
- Process documents for Business Rates accounts in line with agreed processes
- Proactive account housekeeping and debt chasing
- Undertaking tracing functions including company search for account payers
- Maintain and update Business Rates debtor records to allow accurate billing and collection of outstanding debts
- Process recovery administrative documents
- Assisting summons surgeries and attending NNDR recovery appointment meetings
- Monitor and review cases and progress outstanding debts through the recovery cycle
- Attend monthly Summons court hearing
- Referring cases to Enforcement Agents and processing returned cases for next recovery action
- Identifying and preparing cases for charging orders and bankruptcies.
- Ensure knowledge is kept up to date in relation to the Business Rates KPIs and SLA, Liberata’s site policies and procedures
- Any other duties as required, commensurate with grade and responsibility.
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with minimum of 5 grades A-C including English and Maths.
- Proven experience of working in the Revenues and debt recovery field, with good knowledge of Business Rates regulations.
- Ability to communicate effectively both verbally and in writing with clients, customers, attorneys, members of the public, magistrates and other external agencies.
- A pro-active approach to debt recovery.
- Able to produce high quality and accurate documentation.
- Be an active member of the team and able to assist other team members when required to meet KPIs and SLA.
- Flexible approach to work in terms of managing peaks in workload and to undertake overtime during peak periods if required.
- Able to work on own initiative and to meeting agreed targets by prioritising and planning.
- A good level of experience of Academy, (NEC), Word, Excel and MS Outlook.
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
- External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders).
- Internal candidates: An annual adverse finance check will be required.
If you do not meet these requirements, your offer may be withdrawn.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Holiday
26 days rising to 27 and then 28 after qualifying length of service
Pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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