Charging & Income Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
An excellent opportunity has arisen for a Charging & Income Officer. The purpose of the role is to ensure that charges are correctly invoiced/billed and issued to clients or their representatives to enable the settlement of accounts by the required due date.
The role will also involve the reconciliation of non-residential care accounts whose services have ended in order to ensure services are charged for accurately. This includes the logging, investigation and resolution tracking of any queries/disputes raised by clients and/or their representatives.
The role will also require other administration tasks, e.g. creation and processing of the 4-weekly invoicing load, refund processing.
Key tasks and responsibilities:
- To manage invoice production requests received from various sources and systems, producing accurate invoices and statements for despatch.
- Daily point of contact for queries received both internally and externally via phone, email and post, chase responses from appropriate teams and ensure all parties are kept informed of progress where necessary.
- To reconcile accounts using a variety of systems and controls and measures to enable a settlement figure to be produced.
- Administration tasks to enable recovery workflows to be followed, including accurate allocation of unapplied payments.
- To process payments and refunds including processing Direct Debit mandates and the administration of Direct Debits, i.e. AUDDIS, ARUDD, and ADDACS returns.
- Assist with KPI reporting to our Clients.
- Participate in the review of existing processes and support the implementation of process improvements.
- As required, attend and contribute to meetings locally or departmentally.
- To ensure that all work processed complies with Service Level Agreements, regulatory and audit requirements.
- Any other duties as required within the grade of the post.
Essential Skills and Attributes:
- Minimum level of English and Maths at Grade C/level 5 GCSE or above.
- Experience of working in billing/invoicing and reconciliations control environment.
- Proven customer service experience, dealing with individuals some of whom will be vulnerable.
- Good level of ICT literacy, specifically a good working knowledge of the Microsoft applications Excel, Word and Outlook.
- Attention to detail and able to work to a high degree of accuracy when processing a large volume of transactions.
- Excellent communication skills both written and verbal.
- Excellent time management and organisation skills to meet deadlines and demands.
- A disciplined team player comfortable with hybrid working patterns.
Security vetting and checks:
If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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