This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
The Opportunity:
Are you ready to change the way debt is recovered—for good?
Liberata is on a mission to transform debt recovery into something more effective, ethical, and human. As Head of Debt Assist, you’ll lead one of the UK’s most progressive debt resolution services, designed not just to recover debt but to rebuild trust, restore stability, and reshape outcomes for individuals and local communities.
This is a rare opportunity to lead a forward-thinking team that blends advanced data analytics, proactive support for vulnerable customers, and compassionate engagement into a high-performing, fully managed debt recovery solution.
You’ll work at the intersection of technology, service transformation, and social impact, helping councils and organisations recover millions while treating every customer with empathy, respect, and dignity.
About Debt Assist:
With a proven track record of delivering significant returns—£2.5m in additional collections and 12% uplift on static debt, we help clients like Peterborough City Council achieve meaningful results with empathy.
What You’ll Do:
What We’re Looking For:
Desirable Experience:
Why Join Liberata?
You’ll be part of a team committed to doing things differently and better. We don’t just recover debt, we recover hope, stability, and financial health for the people behind the numbers.
Our Benefits Include:
Security vetting and checks:
If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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