Revenues Assistant (Recovery)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are seeking to recruit a Revenues Assistant for the Recovery Team. The role will involve but is not limited to the following.
Key tasks and responsibilities:
- Process recovery documents for Council Tax accounts\payers for Borough of Pendle, using their Northgate and Comino systems.
- Ensure accounts are amended at the earliest opportunity.
- Deal with correspondence in respect of payment queries and disputes against methods recovery taken and send replies in letter and email.
- Make and receive calls from customers regarding their accounts to discuss repayment of arrears
- Make and receive calls from third parties eg. Employers, Enforcement Agents, money advice services.
- Have a good understanding of billing functions, incl discounts and exemptions, and Council Tax Support
- Support the Contact Centre staff when recovery notices are issued.
- Check and manage reports, sometimes on a rota basis.
- Process recovery administrative tasks, eg. Sending/receiving files with external agencies/parties as required
- Attend Court on a regular basis to assist the Recovery Team Manager in dealing with taxpayers who have been summoned to attend Court due to non-payment.
- Ensure requests for supporting evidence are clear and concise.
- Ensure information relating to customers for other service lines or third party agencies, eg. Enforcement Agents or support/advice agencies is provided at the earliest opportunity.
- Undertake tracing function for account payers\debtors.
- Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Line Manager in a timely manner.
- Play an active role in performance reviews
- Ensure knowledge is kept up to speed in relation to Liberata and site
policies. - Any other job related activities as required
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with minimum of 5 grades A-C including English and Maths.
- Ability to communicate effectively both verbally and in writing with customers and other external agencies.
- A proactive approach to debt recovery.
- Able to produce high quality and accurate documentation.
- Be an active member of the team and able to assist other team members when required to meet KPIs and SLA.
- Flexible approach to work in terms of managing peaks in workload and to undertake overtime during peak periods if required.
- Able to work on your own initiative and to meet agreed targets by prioritising and planning.
Security vetting and checks:
If you are successful, you will need to comply with the government’s Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any “unspent” convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Holiday
26 days rising to 27 and then 28 after qualifying length of service
Pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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