Administrative Visiting Officer - Adult Social Care Recovery
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
A Visiting Officer is required to join the Corporate Visiting Team to provide a comprehensive customer focused service within the adult social care arena.
Key tasks and responsibilities:
- Issue reminders in accordance with specified recovery cycle for debt type.
- Proactive recovery of debts including outbound calling, issuing of letters, organising interviews in Hounslow House and arranging home visits to obtain payment or agreement to a payment plan.
- Dealing with correspondence and payment queries, referring disputes to the relevant service departments in a timely manner, escalating concerns over vulnerability or safeguarding to the Council in line with agreed procedures.
- Undertake early intervention on unpaid invoices to prevent debts accumulating as well as engage with clients with large debts to ascertain what actions are required to secure payment.
- Taking payments through LBH online service.
- Make detailed referrals and recommendations to LBH Social Care and LBH Legal Services.
- Liaising closely and reviewing cases with LBH Social Care, LBH Legal (HB Law), Financial Assessment, Client Financial Affairs Service and Accounts Receivable.
- Establishing whether a Deferred Payment Agreement (DPA) could be appropriate and liaising with the Financial Assessment Team to progress.
- Preparing detailed reports for LBH Social Care and LBH Legal (HB Law) to enable further action to be taken through the court service.
- Identifying vulnerability and establishing whether a client lacks mental capacity and requires referral back to LBH Social Care.
- Preparation of proposals for recovery action for submission to LBH Social Care in respect of debts for potentially vulnerable debtors.
- Ensure that the status of all debts are recorded, monitored and updated on the appropriate systems and control spreadsheets.
- The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their work, to comply with the Health and Safety Policy and to co-operate with Liberata on health and safety matters at all times.
Essential Skills and Attributes:
- A good level of experience of debt recovery in an Accounts Receivable section and an understanding of social care charges.
- Good understanding of Financial Assessments and DPA.
- Excellent communications skills, both verbal and written with the ability to communicate effectively with older and or vulnerable clients.
- Educated to GCSE level or above with English and Maths of Grade ‘c’ or above.
- Numerate with good IT skills including Microsoft Excel, word, Outlook and Access.
- Attention to detail and able to work to a high level of accuracy.
- Customer focused.
- Organised and able to meet deadlines and targets.
Contract type: Full time 37 hours per week / 1 year fixed term
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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