Life assurance
Pension scheme
Professional development

Debt Recovery Officer

Salary £22,010
Location Home Worker/Hybrid/Office
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We are seeking to recruit a Debt Recovery Officer. The role will involve but is not limited to the following:

Key tasks and responsibilities:

  • Contribute to delivering collection targets set by the client
  • Adhere to overpayments/payments procedures in order to meet client agreements.
  • Maintain a high standard of quality, and achieve internal quality standards.
  • Achieve internal productivity benchmarks
  • Adhere to objectives set by service team manager
  • Support\mentor overpayment administrators where required
  • Proactive recovery of overpayments. This involves outbound calling, attachment of benefits, referral to debt collection agencies and County Court recovery.
  • Initial validation of Debts.
  • Maintenance of Debts throughout the recovery cycle
  • Verbal and written liaison with debtors, third parties, and other internal departments.
  • Responding to complex correspondence relating to Debts
  • Dealing with aspects of debt payments. This may involve returned/missing BACS payments, issuing and cancelling of payments made.
  • Write off recommendations
  • Tracing absconded debtors
  • Upkeep of suspense account and invoices in credit

Essential Skills and Attributes:

  • Experience of dealing with Debt recovery
  • Knowledge of Debt recovery regulations and processes
  • Competency in the use of various Debt recovery and Document management IT systems
  • Ability to work as a team and individually
  • Professional communication skills
  • Good mathematic skills

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. 

For the full list of benefits, please click here, but below is a taste of what we offer:

Life
assurance

Equivalent to 4 times annual salary

pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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