Head of R&B Lead (London)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We wish to recruit a high skilled and motivated Head of R&B Lead (London) to join the team. Reporting to the R&B Tower Director the role will be responsible for managing our London contracts. There will be a requirement to regularly attend our London offices, and the remainder of the post holder’s time could be spent working remotely.
The remit of the role includes operational management of the London Revenue and Benefits Team, the management of stakeholder relationships and the use of transformational change to drive continuous improvement in service performance.
This role requires an individual with a proven track record of successfully managing a Revenues and Benefits service who demonstrates the ability to deliver high standards of service delivery while balancing Liberata’s commercial interests. The individual must have excellent communication and management skills to build effective relationships both internally within Liberata and externally within client and business partner organisations.
Key tasks and responsibilities:
- Identification of key activities and priorities across Revenues and Benefits services.
- To monitor and review service levels, financial performance, and Key Performance Indicators to ensure operational effectiveness and assist Liberata in developing a leading position in the market.
- Implement and communicate operational strategies and solutions in line with the business plan.
- To meet/exceed profitability, revenue & cash-flow targets.
- To develop an effective relationship with key internal and external stakeholders.
- To meet agreed targets for delivering organic growth from existing client base.
- To represent Liberata externally to clients, prospects, industry bodies and other third parties.
Essential Qualifications and Experience:
- A degree-level education or an equivalent level of experience. A relevant professional qualification is desirable.
- A proven track record of successfully managing a Revenues and Benefits service.
- Excellent interpersonal and communication skills with the ability to engage and influence a wide range of stakeholders.
- Experience of improving performance in a service environment.
- Sound problem solving and decision-making skills.
- The ability to proactively identify and anticipate customer needs/expectations and build proposed solutions.
The Company:
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient, leveraging our best-in-class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values Accessible - Curious – Expert (ACE)
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
To comply with the government’s Baseline Security Personnel Standard Verification process, this role is subject to completion of a Disclosure and Barring Service check.
The closing date for this vacancy is: 29th November 2024
If you would like to have an informal conversation with the recruiting manager, please contact: recruitment@liberata.com
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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