Junior IT Infrastructure Engineer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Location: Hybrid Worker – East Lancashire
Hours: Full Time 29.5 hours per week Monday to Thursday
Reporting to the IT Infrastructure Manager, this is a junior technical role within the IT infrastructure team.
You will be responsible for supporting the technical infrastructure of various Liberata clients under the supervision of senior infrastructure engineer staff. Your focus will be on providing incident/problem resolution and change implementation to support IT delivery along with proactive day to day monitoring and management. Assist in the delivery of projects and DR tests as required.
Key Tasks and Responsibilities:
- Under supervision of senior infrastructure engineer, provide support for internal and external client systems with regard to proactive and reactive maintenance within SLA’s and adhering to KPI’s
- Initiate change control or problem management procedure as appropriate in accordance with ITIL practice.
- To undertake any duties assigned from the Service Requests, Incident Management, Change Control and Problem Management and ensure compliance with SLA’s.
- Under the supervision of senior infrastructure engineer, manage infrastructure systems and services to ensure that KPI’s are met.
- Under the supervision of senior infrastructure engineer, support and maintain the data, cloud and telephony infrastructure and associated systems and services.
- Under the supervision of senior infrastructure engineer, support and maintain Active directory, Microsoft Windows File and Print servers and other operational servers and devices.
- Under the supervision of senior infrastructure engineer, support and maintain the VMware VSphere & Hyper-V environment and associated server and storage systems.
- Ensure security standards are met across all systems in accordance with ISO2001 and compliance with the PSN and other government security standards.
- Multi system diagnostics and root cause analysis.
- Maintain system information and documentation.
- To monitor and ensure that suppliers conform to contractual arrangements, highlighting any issues to the Infrastructure Design & Support Manager.
- To develop and manage full product lifecycle support for all assets within direct control, highlighting end of life to Infrastructure Design & Support Manager.
- To attend training identified as necessary to undertake current and future job requirements.
- To conform to all IT policies and have full understanding of all Data Protection and Freedom of Information policies relating to stored data.
Essential Skills and Attributes:
- 1 years of experience in an IT technical role supporting client server network environments.
- Supporting & maintaining Active Directory, DNS, DHCP, and Group Policy in a Microsoft Windows Server 2016/2019 environment.
- Awareness of VMware VSphere, Microsoft Hyper-V and associated storage systems.
- Generalist technical knowledge gained from 1-2 years of technical experience on servers, operating systems, network devices.
- Knowledge of network security standards and systems and managing complex firewalls, routers and switches.
- Ability to create technical documentation.
Competencies:
- Team Work – Supporting senior team members to deliver high quality security services to Liberata/clients/suppliers.
- Problem Solving – demonstrate the ability to problem solve including the ability to gather information from several sources, considering the information objectively to establish logical options and generate solutions.
- Customer focused – be able to demonstrate a customer focused approach. Keep the organisation informed of progress through excellent communication skills, both verbal and written.
- Prioritisation – have a strong ability to prioritise the work prioritise when faced with conflicting demands.
- Flexibility – this role will require some out of normal working hours and travel as necessary to meet the client requirements.
- Communication – strong communication skills both orally and in written presentation form.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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