Life assurance
Pension scheme
Professional development

Income Recovery officer

Salary £22,820 - £26,675
Location North Somerset/Home Hybrid (Weston-Super-Mare)
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

An excellent opportunity has arisen for an Income Recovery Officer based in our North Somerset Office under the supervision of the Senior Finance Manager

Key tasks and responsibilities:

  • The main purpose of the role is to maximise income generated in relation to Sundry and Social Care debts
  • Administration of correspondence from internal and external clients
  • Pro-active recovery of Sundry & Social Care debts
  • Support telephone calls from residents and internal and external customers
  • Support telephone payments for vulnerable customers
  • Setting up payments plans to include Direct Debits
  • Account adjustments and administration
  • Running weekly debt reminders
  • Support the Senior Finance Manager with the collation of month end information
  • Sending out copy invoices, credit notes and statements
  • Refer vulnerable debts to our approved third-party provider

Essential Skills and Attributes:

  • Educated to GCSE level or equivalent with English and Maths of Grade C/Level 5 or above.
  • Although full training will be provided it is desirable the candidate have experience within customer service, administration, or local government
  • Proven customer service experience
  • Debt recovery experience (desirable)
  • Have a sound working knowledge of the Microsoft applications (Excel, Word and Outlook) and the internet
  • Attention to detail and ability to work to a high degree of accuracy
  • Excellent communication skills both written and verbal
  • Excellent time management and organisation skills to meet deadlines and demands.

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK. 

For the full list of benefits, please click here, but below is a taste of what we offer:

Holiday

26 days rising to 27 and then 28 after qualifying length of service

Pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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