Head of Operational IT
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are seeking to recruit a Head of Operational IT who will be based from home but must be able to attend regular onsite Client meetings in our offices in Burnley/Nelson area, as well as travel to other UK sites to meet with your teams. This is a senior role and will require a seasoned IT professional that has experience of delivering first class IT Operations to internal and external stakeholders, leading technically diverse teams, supporting Bid opportunities, setting an IT strategy, and managing a P&L.
The successful candidate will:
- Give support and care in terms of both practical advice and action in areas where competence, knowledge and experience are needed.
- Be consistent in the way a task is tackled, creating sound practical procedures which incorporate checks for accuracy and ensure that tasks are completed satisfactorily.
- Develop competences and expertise in both self and others to gain a satisfactory standard and deliver results within agreed timescales.
- Develop a team atmosphere through hard work, calmness, tolerance, and consistency, to fulfil work projects with honesty and integrity.
- Provide the best possible solution to problem solving or decision making by conscientiously testing things, examining facts, trying different alternatives, and thinking things through.·
- Develop and comply with the systems, procedures, rules, objectives, and timescales set by the organisation and take a disciplined approach when undertaking tasks.
- Continually seeks out opportunity, practicing and encouraging a culture of strategic excellence.
- Assert authority when necessary and always strive to achieve timescales and deadlines to overcome problems.
- Retain a formal and professional manner, reflect on difficult situations and stand back from people and remain calm to resolve problems.
Key tasks and responsibilities:
- Deliver effective client IT Operations Management within Liberata. Ensuring ITIL best practices are implemented and followed.
- Act as Senior supplier for client projects, developing a strong understanding of the projects impact and ensuring service impact is minimised and agreed with stakeholders.
- Direct internal and client service review meetings covering performance, service improvements, quality, and processes.
- Deliver and agree appropriate IT deliverables with Liberata Service Towers and clients ensuring delivery of client contractual and service plan commitments.
- Direct operational IT delivery managers to achieve the agreed Liberata and client outcomes.
- Define and drive the implementation of pro-active, robust, and appropriate monitoring of OLAs, KPIs, SLAs.
- Report to the Executive IT Director any Operational IT performance or service issues and risks.
- Own the IT Operations service BCP and DR plans.
- Deliver the Finance budget for the service including 3-year plans and monthly reporting.
- Own and ensure development, maintenance and adherence to IT and Corporate policies.
- Ensure IT Roadmaps are maintained and communicated with the Service Towers.
Essential Skills and Attributes:
- Excellent knowledge of Service Management Delivery – ITIL
- 10 years in the IT industry with 5 years in an IT operations senior role.
- 5 years’ experience managing an IT Service/Operations environment.
- Broad and up to date knowledge of the IT landscape across both infrastructure and application delivery.
- Excellent stakeholder and relationship management skills
- Supplier management experience
- Excellent presentation skills to senior internal and external organisation leaders.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Benefits
Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.
For the full list of benefits, please click here, but below is a taste of what we offer:
Life
assurance
Equivalent to 4 times annual salary
pension
scheme
Contribute up to 6% and the company will match the contribution
Professional development
Support towards gaining professional qualifications
Reward
scheme
A wide range of benefits, rewards and discounts
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